Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. I may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item such as a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.

Orders may be amended or cancelled up to 24 hours before the intended delivery date.
To amend or cancel your order, please contact us using the contact details on our webpage.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Complaints should be addressed to:

Bou-Kay's Newcastle Florist
AFI House
Street Houses, Ponteland, Ponteland Road
Newcastle upon Tyne
NE20 9BT

Because of the perishable nature of products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.